Frequently Asked Questions

We offer our clients the services of a Xavvy Virtual Assistant – a living, virtual presence dedicated to supporting your business needs, spanning from front desk reception to back-office operations, online tasks, data entry, and beyond.

Our expertise extends across diverse business domains and software platforms, ensuring a seamless fit for your unique requirements.

Each Xavvy Virtual Assistant is rigorously screened, equipped with fundamental training, and possesses the flexibility to seamlessly integrate into your distinct workflows.

Our Xavvy Virtual Assistants undergo a rigorous application and interview procedure to join our Xavvy team, with a specific focus on their aptitude for business-oriented tasks.

Hailing from the Philippines, these are adept business professionals with proven and authenticated expertise.

We conduct comprehensive background checks, verify their professional background, and assess their computer systems to ensure they meet our exacting standards for security and connectivity.

Our Xavvy Virtual Assistants are well-equipped to tackle a wide array of administrative responsibilities commonly undertaken within your business. Virtually any computer-based task is within their capabilities, making them a versatile resource.

Should you have a VOIP phone system in place and opt to grant your XVA access, they can proficiently manage calls. Alternatively, we are ready to provide guidance on selecting an appropriate VOIP system for seamless integration with your XVA.

From handling inbound and outbound phone communications, serving as a receptionist, lead qualification, data entry, spreadsheet management, faxing, billing duties, and beyond, our Xavvy Virtual Assistants excel in a diverse range of tasks.

Diverging from conventional virtual assistant providers, our Xavvy Virtual Assistants undergo a meticulous application and interview evaluation, coupled with a mandatory requirement for possessing a degree or certification demonstrating their proficiency in a business discipline.

Further enhancing their capabilities, our Xavvy Virtual Assistants undergo comprehensive foundational training spanning approximately two weeks.

Rest assured, you have the freedom to seamlessly integrate your preferred software and tools used within your business environment with your XVA.

Just as in any business, it falls upon the owner to establish security protocols when engaging with contractors.

All our Xavvy Virtual Assistants are bound by the Data Privacy Act of 2012 in the Philippines. Furthermore, we mandate that each Xavvy Virtual Assistant secures an NBI clearance, which is akin to an FBI background check in the United States.

You have two avenues to grant your Xavvy Virtual Assistant access to your software/tools: direct use of usernames and passwords with limited system access, or alternatively, provisioning a computer in your office with requisite software and remote desktop capability, accessible to your virtual assistant.

In the event of a deliberate breach of confidential data, the Philippines Data Privacy Act of 2012 offers you protection. This legislation holds Philippine citizens accountable for their actions and extends coverage to affected parties within the United States. Additional details about this act can be found here.

Numerous approaches exist for collaborating with a Xavvy Virtual Assistant, with the choice dependent on the specific tasks at hand.

While we suggest the subsequent software due to their effectiveness and security, it’s important to note that our Xavvy Virtual Assistants are adaptable to your existing office software:

• Choose secure video conferencing with Zoom or Google Meet
• Safely store your data with Google Drive featuring G Suite
• Manage faxes efficiently using eFax
• Embrace internet-based phone systems like Dialpad or RingCentral for VOIP services